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Nicole

Customer Service & Team Leadership with 8+ years of multi-sector experience

Contacto

Barranquilla, Atlántico, Colombia
Disponible en CazVid
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Competencias

Customer ServiceExpert

Provided customer support and assistance across various roles, including customer service agent and community outreach.

Team ManagementAdvanced

Supervised and coordinated teams at SOLVO S.A.S, including strategic reflection, conflict management, and operational oversight.

Data Analysis & PrivacyIntermediate

Handled data analysis tasks and maintained data privacy standards in roles involving customer and operational data.

Translation & InterpretationAdvanced

Conducted translation and interpretation services ensuring clear communication and customer satisfaction.

Technical Software SkillsAdvanced

Proficient in software applications like Excel, PowerPoint, PowerBI, and CRM tools to support data management and presentations.

Educacion

BACHELOR'S DEGREE
Colegio Instituto Bilingüe del Norte
Completed 2015
SYSTEMS ENGINEERING
Universidad Libre Seccional Barranquilla
Completed 2021
LANGUAGE STUDY: ENGLISH (Virtual)
Instituto Universal (Bogota)
Completed 2025
APPS PROGRAMMING (Virtual)
NextU (Virtual University)
Completed 2021
COACH PROGRAM COURSE
Cyracom (Solvo - Internal Learning)
Completed 2022

Idiomas

SpanishNative
EnglishC1

Resumen

Experienced professional with a strong background in customer service, team leadership, and community outreach. Skilled in operational management, strategic planning, and technical software applications.

Logros Clave

  • Led multi-department teams at SOLVO S.A.S, developing strategic planning and operational management skills.
  • Managed customer relations and translation services, enhancing client satisfaction and attention to detail.
  • Supported community campaigns at local government, promoting environmental awareness and civic engagement.

Experiencia

Interpreter

SOLVO S.A.S
Apr. 2022 - Feb. 2023

Customer service, Translation, Customer satisfaction, Attention to detail, Coaching, Data Privacy

Team Leader

SOLVO S.A.S
Feb. 2023 - Jun. 2025

Relationship creation, Remote Leadership, Conflict management, Multi-Department Leadership, Team management, Strategic reflection, Time management and optimization, QA and coaching, Strategic planning, Relationship development, Operational management, Data analysis and leadership skills, Social and...

Costumer Service Agent

SUTHERLAND S.A.S
Feb. 2021 - Jul. 2021

Customer service, User database software management, Access to and management of information and instructional materials in English, Sales (telephone products, plans, technological equipment)

Business Practice

ACCESAR S.A.S
Aug. 2020 - Dec. 2020

Store creation, Product entry and update, Store support

Habilidades

Customer ServiceTeam ManagementData Analysis & PrivacyTranslation & InterpretationTechnical Software Skills
Publicado en CazVid - 17 may 2026
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