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Nicole
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Competencias
Demonstrated experience with Data Analysis.
Demonstrated experience with Bilingual Customer Support.
Demonstrated experience with Multilingual Information Management.
Demonstrated experience with Technical Support.
Demonstrated experience with Intercultural Communication.
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Resumen
View Nicole's professional profile on CazVid.
Experiencia
Customer Service Representative
In charged of scheduling and coordinate medical appointments to optimize doctors' availability and improve clinic operations., Delivered clear and courteous information to patients, resolving inquiries efficiently., Conducted outbound calls to ensure follow-up attendance and maintained updated clinical agendas.
Technical Support Representative
Diagnosed and resolved technical issues related to TV and internet services using different digital tools., Provided support to U.S.-based clients in English and Spanish, offering clear, empathetic, and customer-focused assistance., Evaluated technical cases and scheduled technician visits as needed for timely and effective service.
Customer Service Representative
Delivered phone support to U.S. customers, addressing financial and operational inquiries in English and Spanish., Managed sensitive credit card data and processed payments securely., Identified customer needs and routed requests efficiently to the correct department.