Dedicated professional with extensive experience in technical support, banking customer service, and client retention. Skilled in problem-solving, software tools, and client communication.
Assisted customers with troubleshooting hardware and network issues via chat platforms.
Delivered dedicated customer support in banking and IT sectors, handling inquiries and concerns.
Supported VIP clients to enhance satisfaction and retain high-value customers through proactive communication.
Proficient in Word, Excel, PowerPoint, CRM, and Salesforce for documentation and client management.
CSS CORP
Customer service in technical support providing desk phones, routers, switches and computers through chats.
CONCENTRIX
Credit card and loan customer service specialist.
CRSPARK
Marketing and sales specialist., Host support for VIP clients through emails and chats.
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Demonstrates teamwork, effective communication, and leadership in diverse support roles.
