Nicolás - Patient Coordinator with 5+ years of customer support and insurance verification

Delivered high-quality support to patients and customers, ensuring satisfaction and issue resolution.

Handled insurance-related inquiries, verifications, and billing procedures across healthcare and service industries.

Managed recruitment processes including screening, interviewing, and onboarding for diverse roles.

Guided hosts and customers in resolving disputes, managing claims, and ensuring quality control.

Support patients through insurance coverage verification and pre-authorization for medical procedures., Answer questions related to deductibles, payment plans, and insurance coverage, ensuring clarity and patient satisfaction., Act as the first point of contact for patients, fostering trust and...

Specialized in SuperHost support for Airbnb partners., Guided hosts in optimizing listings, improving customer satisfaction, and managing disputes., Ensured quality control for reviews and handled claims for damages during extended stays.

Managed end-to-end recruitment processes: CV screening, interviews, job postings, and candidate onboarding., Maintained and updated candidate databases using ATS systems such as JobDiva, BITE, and Talentia., Contributed to building strong talent pipelines for diverse business units.

Handled overdue accounts for AT&T through outbound calls and payment arrangements., Negotiated payment solutions while maintaining professionalism and customer satisfaction.