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Nicolás
Patient Coordinator with 5+ years of customer support and insurance verification
Contacto
Competencias
Delivered high-quality support to patients and customers, ensuring satisfaction and issue resolution.
Handled insurance-related inquiries, verifications, and billing procedures across healthcare and service industries.
Managed recruitment processes including screening, interviewing, and onboarding for diverse roles.
Guided hosts and customers in resolving disputes, managing claims, and ensuring quality control.
Supported Airbnb hosts and patients, providing clear, empathetic assistance to foster satisfaction.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years of experience in customer service, healthcare support, and talent acquisition. Skilled in insurance processes, conflict resolution, and client relations, delivering empathetic, efficient assistance across industries.
Logros Clave
- Supported patients through insurance coverage verification, pre-authorizations, and payment plans, ensuring smooth medical procedures.
- Provided empathetic, accurate responses as the first contact point, fostering trust and satisfaction.
- Managed end-to-end recruitment processes and maintained candidate databases, building strong talent pipelines.
Experiencia
Patient Coordinator
Support patients through insurance coverage verification and pre-authorization for medical procedures., Answer questions related to deductibles, payment plans, and insurance coverage, ensuring clarity and patient satisfaction., Act as the first point of contact for patients, fostering trust and...
Superhost Support Specialist
Specialized in SuperHost support for Airbnb partners., Guided hosts in optimizing listings, improving customer satisfaction, and managing disputes., Ensured quality control for reviews and handled claims for damages during extended stays.
Junior Recruiter
Managed end-to-end recruitment processes: CV screening, interviews, job postings, and candidate onboarding., Maintained and updated candidate databases using ATS systems such as JobDiva, BITE, and Talentia., Contributed to building strong talent pipelines for diverse business units.
Collections Agent
Handled overdue accounts for AT&T through outbound calls and payment arrangements., Negotiated payment solutions while maintaining professionalism and customer satisfaction.