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nirvana
Customer Service Advisor
Contacto
Competencias
Demonstrated experience with Data capturing.
Demonstrated experience with Accurate record-keeping.
Demonstrated experience with General administration.
Demonstrated experience with Document management.
Demonstrated experience with Filing.
Educación
Idiomas
Resumen
Customer Service Advisor open to new opportunities
Experiencia
Customer Service Advisor
Manage and maintain accurate customer booking records, ensuring all information is updated and documented correctly.. Process booking amendments, cancellations, refunds, and payment-related requests in line with company policies and procedures.. Investigate and resolve complex cases by coordinating with customers, accommodation partners, and internal teams to achieve timely resolutions.. Prioritise and manage a high volume of cases while maintaining accuracy, meeting service level targets, and adhering to quality standards.. Manage customer enquiries via phone and email, providing professional support while maintaining high service standards.
Sales Advisor
Accurately captured and maintained customer information using CRM systems, ensuring data integrity and up-to-date records.. Managed a high volume of outbound customer interactions while maintaining detailed and accurate documentation.. Ensured compliance with company policies, procedures, and data handling standards throughout all customer interactions.. Updated customer databases, recorded outcomes, and completed administrative tasks with a high level of accuracy and attention to detail.
Customer Advisor
Handled inbound customer queries with professional communication.. Processed and updated customer information with accuracy.. Maintained detailed records for sales, compliance, and support cases.
Sales Agent
Logged leads, tracked performance, and updated customer files.. Assisted with team coordination and submitting reports.. Provided customer assistance while ensuring accurate data capturing.