Noah - Online Data Analyst (Freelance)

Demonstrated experience with Computer and Network Installation/Support.

Demonstrated experience with JavaScript.

Demonstrated experience with SQL.

Demonstrated experience with ServiceNow.

Demonstrated experience with BMC Remedy.

Conduct detailed research and evaluation tasks to enhance the quality and accuracy of digital maps used by millions globally.. Verify, compare, and assess data to ensure relevance and precision of information within a web-based environment.. Utilize various online tools and search engines to gather information and support machine learning models for prominent brands.. Collaborate with a diverse team of contributors to uphold high standards of content quality through regular feedback and quality assurance checks.. Stay informed about current and historical Canadian geography, business, and cultural affairs to inform data analysis and evaluation tasks.. Demonstrate flexibility by adapting to various task types, including maps, news, and audio tasks, optimizing workflow in a remote environment.

Installed and serviced access control systems at customer locations.. Delivered 50+ access control implementations and resolved complex API integration incidents across phone, email, chat, and ticket queues in high-SLA environments.. Trained partners on installation best practices and the Avigilon Alta Access solution, reducing misconfigurations by approximately 15%.

Supported clients using Fusebill's automated subscription billing system via phone, email, and chat.. Diagnosed and resolved API integration and enhancement issues from start to resolution.. Resolved 30–40 tickets per week with over 95% SLA adherence and 90–95% CSAT.

Provided remote technical support to Weston Foods employees using Heat/Ivanti.. Diagnosed and escalated computer and network issues.. Monitored and resolved software and hardware problems.

Provided technical support for software, hardware, and connectivity issues.. Guided users through installation and activation of Windows OS and Microsoft 365.. Created and maintained an internal knowledgebase using SharePoint.. Authored 20+ knowledge articles, reducing repeat contacts by 15–20%.. Reduced MTTR by 20–30% through improved triage and documentation.

Registered and dispatched service requests based on contracts and SLAs.. Managed emergency alarms and allocated field engineers accordingly.. Used ServiceNow and Jira ticketing systems to track and resolve issues.

Built and maintained wireless LAN infrastructure.. Installed and supported VOIP equipment and wireless access points.. Configured TCP/IP protocols and managed IT asset logistics.

Provided help desk support for Xerox devices and software.. Troubleshot issues remotely and dispatched field technicians when needed.. Managed inventory of hardware and peripherals.

Programmed telephone systems for new customers.. Configured and managed customer accounts for internet, cable, and phone services.

Provided customer support for Nextel cellular services.. Handled service, billing, and technical issues.