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Noel
Operations & Customer Success Specialist with 8+ years in B2B environments
Contacto
Competencias
Managed client communications, tracked feedback, and maintained CRM records to support customer success and growth strategies.
Oversaw daily business functions, coordinated workflows, and generated operational reports to ensure smooth organizational performance.
Performed technical diagnostics, remote support, and issue resolution, contributing to product adoption and customer satisfaction.
Qualified leads, scheduled appointments, and supported pipeline management that contributed to sales activities and account expansion.
Utilized Excel and other tools to organize complex data, generate reports, and support decision-making processes.
Educacion
Idiomas
Resumen
Experienced professional with over 8 years managing operations, technical support, and customer success in fast-paced corporate environments. Skilled in CRM, data analysis, and cross-departmental coordination to optimize business performance and client satisfaction.
Logros Clave
- Streamlined daily operations at SERQUIMSA, improving communication and data reporting through Excel-based reports.
- Supported client retention and expansion at CONCENTRIX by managing high-volume communication and analyzing customer health metrics.
- Enhanced troubleshooting support at CONCENTRIX, identifying recurring issues and strengthening customer loyalty through effective resolution and follow-up.
Experiencia
Operations Coordinator & Executive Assistant
Oversaw daily business operations and ensured business continuity during management absences., Coordinated cross-departmental meeting schedules and administrative workflows, ensuring seamless communication between internal teams and external vendors., Generated weekly operational reports for senior...
Associate Customer Success Specialist (B2B)
Supported CSAMs by managing day-to-day client communications and relationship maintenance., Assisted in identifying renewal, retention, and expansion opportunities through proactive customer health assessments and usage analysis., Handled high-volume client communications via phone and email while...
Technical Support Specialist – B2B
Performed technical troubleshooting using remote support tools, browsers, and system diagnostics., Conducted proactive follow-ups to confirm resolution and maintain positive customer relationships., Assisted in maintaining strong customer relationships by ensuring timely resolution of technical...
Retention & Customer Service Representative
Updated customer account information and service records in the company database, ensuring compliance with data privacy standards., Processed inquiries regarding billing and service, utilizing internal knowledge bases to de-escalate complaints effectively., Managed retention efforts for customers...
Lead Generation Specialist
Qualified inbound and outbound leads, maintaining an organized sales pipeline in the CRM for senior closers., Executed high-volume cold calling campaigns to prospect potential customers and build relationships., Successfully scheduled qualified appointments between prospects and licensed sales...