Noel - Operations & Customer Success Specialist with 8+ years in B2B environments

Managed client communications, tracked feedback, and maintained CRM records to support customer success and growth strategies.

Oversaw daily business functions, coordinated workflows, and generated operational reports to ensure smooth organizational performance.

Performed technical diagnostics, remote support, and issue resolution, contributing to product adoption and customer satisfaction.

Qualified leads, scheduled appointments, and supported pipeline management that contributed to sales activities and account expansion.

Utilized Excel and other tools to organize complex data, generate reports, and support decision-making processes.

Oversaw daily business operations and ensured business continuity during management absences., Coordinated cross-departmental meeting schedules and administrative workflows, ensuring seamless communication between internal teams and external vendors., Generated weekly operational reports for senior...

Supported CSAMs by managing day-to-day client communications and relationship maintenance., Assisted in identifying renewal, retention, and expansion opportunities through proactive customer health assessments and usage analysis., Handled high-volume client communications via phone and email while...

Performed technical troubleshooting using remote support tools, browsers, and system diagnostics., Conducted proactive follow-ups to confirm resolution and maintain positive customer relationships., Assisted in maintaining strong customer relationships by ensuring timely resolution of technical...

Updated customer account information and service records in the company database, ensuring compliance with data privacy standards., Processed inquiries regarding billing and service, utilizing internal knowledge bases to de-escalate complaints effectively., Managed retention efforts for customers...

Qualified inbound and outbound leads, maintaining an organized sales pipeline in the CRM for senior closers., Executed high-volume cold calling campaigns to prospect potential customers and build relationships., Successfully scheduled qualified appointments between prospects and licensed sales...