Experienced call center agent skilled in technical support, sales, retention, and collections, currently studying engineering.
Provided technical and general customer support in a call center setting, addressing diverse client needs.
Handled sales and retention efforts, focusing on customer satisfaction and account retention.
Managed collections processes, including follow-ups and debtor engagement.
Effectively communicated with clients and team members to resolve issues and promote services.
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Provided technical assistance to customers, improving issue resolution times.
