Seasoned HR Manager with extensive experience in training, team leadership, process improvement, and customer service. Proven ability to lead cross-functional teams, optimize workflows, and support organizational growth. Skilled in developing strategies that enhance efficiency and employee...
Directed HR functions including training, staffing, onboarding, and employee relations, aligning with organizational goals.
Led diverse teams across departments, fostering a culture of continuous improvement and high performance.
Provided exceptional support and problem resolution in customer-facing roles, ensuring high satisfaction levels.
Streamlined workflows and operational tasks through data-driven initiatives, enhancing efficiency.
Amazon
Developed and launched the Training Department for HR services in Costa Rica, establishing foundational processes and performance standards., Led the Training team, owning content development, process excellence initiatives, and internal auditing mechanisms., Managed hiring pipelines, including...
Sykes
Served as Team Manager for 6 months, successfully leading the team and ensuring all key performance metrics remained on target., Delivered exceptional customer service by actively listening, addressing concerns, and resolving inquiries with accuracy and urgency., Acted as a Customer Service...
Convergys
Supported operational improvements and problem resolution to deliver first-class customer service and strengthen service quality., Demonstrated a proactive and analytical approach to each challenge, rapidly identifying solutions and preventing recurrence., Provided floor support and onboarding...
I+D Costa Rica
Doctor in Medicine and Surgery (MD)
Bachelor’s degree in medical sciences
High School Diploma
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Designed and implemented training programs to upskill staff and improve service quality within organizations.
Managed administrative functions with focus on efficient task distribution and executive availability., Led personnel management activities include contract administration, scheduling, and leave approvals, ensuring staffing continuity and compliance., Served as Process Improvement Coordinator for...
