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Nohely
Customer Support Specialist with 5+ years in B2B/B2C environments
Contacto
Competencias
Experienced in handling, classifying, and resolving support tickets using Zendesk and other tools.
Provided assistance via email, chat, and phone for various clients across industries, including banking and medical services.
Managed payment data, medical records, and client information using platforms like Excel, eCW, and CarePatron.
Facilitated bilingual communication for medical and client interactions, translating between English and Spanish.
Produced visual content for social media platforms as part of inventory and team support activities.
Educacion
Idiomas
Resumen
Experienced in customer support, ticket management, data handling, and bilingual communication across industries like banking, healthcare, and support services.
Logros Clave
- Handled inquiries and provided quality service at ADP, a major US bank, addressing paysheet account issues through email and chat.
- Managed inventory, staff, and financial monitoring at Nacional de Cajas, overseeing day-to-day operations and social media content creation.
- Coordinated medical records retrieval and client communication at Smith Clinesmith’s LLP, ensuring timely document processing and stakeholder engagement.
Experiencia
Ticket Resolution Specialist
Handled inquiries and provided exceptional service for ADP, a distinguished bank in the United States, addressing paysheet account concerns via email and chat with accuracy and efficiency., Offered comprehensive answers, managed tickets, oversaw account updates, executed data modifications, and...
Assistant
In charge of orchestrating inventory operations, overseeing staff management, and handling financial matters, including monitoring incomes and expenses as needed., Managed the company's email correspondence while providing assistance to colleagues in the manufacturing process of boxes.,...
English Teacher
Design and implement teaching strategies in a kindergarten to teach English to children in open spaces, using nature, animals, and different objects to improve their oral and written language skills adapting to their needs.
Office Remote Assistant
Responsible for managing medical appointments, handling scheduling, confirmations, cancellations, and rescheduling from our office in the United States., Facilitated communication between patients and medical centers by translating interactions between English and Spanish., Fielded inquiries...
Medical Records Clerk
Responsible for coordinating the retrieval of medical records from various medical centers on behalf of the Law Firm's clients, utilizing fax and email as necessary., Liaised with both medical centers and clients via phone calls to request essential information., Actively participated in...
Ticket Resolution Specialist
Examined, classified, and tracked incidents pertaining to information inquiries, application problems, and job document matters., Generated fresh incident reports and elevated them to the relevant departments as needed, guaranteeing prompt and precise resolution of all concerns.
Bilingual Medical Assistant
Answer calls and emails, scheduling appointments for patients and providing information regarding examination requirements and procedures., Manage patients records using eCW and CarePatron., Make outbound calls to get new patients.
Web Support
Responsible for handling inbound communications through phone calls, live chats, and emails., Assisted clients with inquiries related to website functionality, domain management and connection, and billing for various subscription plans., Provided timely and accurate information, resolved technical...