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Nompilo
Operations Support Specialist
Contacto
Competencias
Expert in developing project plans, managing scope, and coordinating resources to ensure timely delivery.
Skilled in providing technical and sales support, enhancing client satisfaction and retention.
Proficient in using PowerBI and Salesforce for tracking, reporting, and data-driven decision making.
Strong written and verbal communication skills, ensuring clear stakeholder engagement and documentation.
Educación
Resumen
Experienced in streamlining operations, supporting sales, and managing projects within dynamic environments. Adept at stakeholder engagement, data analysis, and delivering exceptional customer service.
Logros Clave
- Streamlined appointment scheduling processes, improving efficiency for healthcare representatives.
- Developed and executed project work plans, successfully managing scope changes and escalations.
- Supported sales teams with Salesforce quotes and data analysis, enhancing sales tracking accuracy.
- Contributed to customer retention and satisfaction through tailored product advice and data management.
- Provided technical customer support, resolving issues swiftly and maintaining high service quality.
Experiencia
Operations Support Specialist
Follow provided script of gathering appointment details.. Manage scheduling of appointments for healthcare representatives.. Provide administrative support by ensuring the appointment calendar template data is accurate.. Act as primary customer contact, managing transferred calls on RingCentral.. Manage ongoing documentation and process improvements ensuring HIPAA rules and regulations are adhered to.
Operations Support Specialist
Follow provided script of gathering appointment details.. Manage scheduling of appointments for healthcare representatives.. Provide administrative support by ensuring the appointment calendar template data is accurate.. Act as primary customer contact, managing transferred calls on RingCentral.. Manage ongoing documentation and process improvements ensuring HIPAA rules and regulations are adhered to.
Junior Project Manager
Develop and execute project work plans.. Identify scope changes, approval on change orders, escalate issues within project timelines and budgets.. Create and review quotes on Salesforce.. Act as primary customer contact, manage daily project activities on Google Suite.. Manage ongoing project documentation and checklists captured on Google Drive.. Contribute to process improvement.
Sales Appointment Setter
Develop and execute call scripts.. Identify customer types through Zillow for prospecting, qualify leads through emails and cold-calling.. Create and review appointments on behalf of Founder.. Manage daily activities and updates on appointment sales targets on Google Suite.
Sales Operations Administrator
Assisting the sales team in creating customer quotes on Salesforce. Provide data and guides to help the sales team. Manage sales tracking tools and report on important information using PowerBI, Gong and Salesforce.. Provide administrative assistance to Sales Leadership team. In-depth understanding of sales principles and customer service practices to provide best support possible to the sales organization.. Liaise with account managers on Jira to develop specific sales and quoting strategies.. Suggest sales process improvements. Provide administrative assistance to executives and management team members as required
Sales Consultant
Provide sales support within set targets.. Verify and update customer information on the Salesforce system.. Advise customers on the best products for their needs.. Retain clients with cancelled policies.. Retain clients with policies due for renewal.
Customer Service Sales Specialist
Provide sales support within service level agreements.. Verify and update customer information.. Provide inputs on identified service gaps and improvements.. Advise customers on the best products for their needs.
Technical Customer Service Agent
Resolved customer queries within service level agreement. Provided technical support on telecommunication issues. Updated tickets logged by customers with excellent quality feedback. Provided input on identified service gaps and improvements.