Dedicated professional with extensive experience in customer support, fraud detection, and financial transactions across banking, retail, and healthcare sectors. Skilled in risk control, communication, and record management.
Delivered exceptional support in banking, retail, and healthcare settings, ensuring customer satisfaction.
Identified and escalated suspicious transactions, strengthening security measures in banking operations.
Effectively managed diverse customer inquiries and liaised with teams to resolve issues promptly.
Accurately processed payments and balanced cash drawers, ensuring financial integrity.
Genpact
Handled inbound and outbound fraud-related calls.. Verified customer identity in compliance with banking security protocols.. Investigated suspicious transactions and escalated high-risk cases.. Blocked compromised accounts and cards to prevent financial loss.. Educated customers on fraud awareness and safe banking practices.. Accurately documented cases in CRM systems.. Maintained SLA, quality assurance, and compliance standards.. Collaborated with internal departments to resolve fraud cases efficiently.
Engen Woolworths Foodstop
Processed cash, card, and mobile payments accurately.. Operated POS systems and balanced daily cash drawers.. Assisted customers with fuel purchases and retail items.. Reconciled daily sales and prepared banking deposits.. Resolved payment-related queries professionally.. Monitored stock levels and reported shortages.
Merchants SA (Vodacom Campaign)
Managed high volumes of inbound prepaid customer calls.. Assisted with airtime, data bundles, recharge issues, and balance enquiries.. Resolved SIM activations and service-related issues.. Met SLA, quality, and performance targets.. Captured accurate customer information on CRM systems.. Educated customers on promotions and self-service options.. Escalated complex technical issues appropriately.. Achieved call handling and first-call resolution targets.
Senior Certificate
Good day, my name is Nomvula Merelesulu. I'm a friendly, hardworking, and positive person who enjoys helping customers, creating a welcoming environment. I believe I would be a great cashier because I have good communication skills, I work well under pressure, and I pay attention to details when handling payments.
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Efficiently maintained patient and customer records, ensuring data accuracy and confidentiality.
Dis-chem Pharmacy
Managed patient bookings and appointment scheduling.. Captured and updated patient records accurately.. Verified medical aid details and processed payments.. Maintained patient confidentiality in line with POPIA.. Coordinated with healthcare staff for smooth clinic operations.. Performed filing, scanning, and administrative tasks.
