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Consultant
Prepare and maintain records for sales leads and progress status of accounts.. Attend special training of products or services to understand the product features, trends or styles of products or services.. Emphasize product features based on analysis of customers’ needs, and on knowledge of product capabilities and limitations.. Sell the organization’s specialized products or services or assigned customers.. Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.. Responsible for interviewing and engaging prospective customers inquiring about opening new accounts, such as savings or checking accounts.. Collects required information from new account customers and completes account set up process including data input, verifying references, and documentation.. Signing on new clients and helping them through the onboarding process.
Project Administrator
Make phone calls. Keep track of files and documents. Help set up project meetings. Handle minute-taking at meetings. Organize venues. Assist with planning. Keep the project calendar up to date. Administrative duties. Offer suggestion to improve efficiency. Maintain compliance regulations
Vodafone Consumer Care Advisor - Billing
Inbound calls and take 4 calls an hour. Update customer details on the account. Identify customers with vulnerability and add them on the priority service register. Debt collection and payment plan arrangement best suitable for each member. Collects outstanding balance from member using secure line services. Setting up direct debits for members. Send out bills and balance breakdown for members. Booking engineers to do work that the customer needs (installation on home broadband services). Activation of new sim and issuing lost sim. Block and blacklist lost/stolen devices. Activation of roaming passes. Raise complaints for dissatisfied customers. Escalate cases to relevant departments when the issue is not resolved. Sign up member on the App when they have issues
Utilities - British Gas Customer service / Collections
Bill payment, Arrangements to pay bill, billing explanation.. Reissue bills.. Set up repayment plans. Smart meter bookings. Smart meter troubleshooting. Metre readings, submit, validate, invalidate, off state calculations. Home Moves. Bereavement. Tariff upgrades. Closing accounts. Payment arrangements on closed account. Customer service
Fulfilment Agent (Outbound)
Chat and email.. Arranging Successful Deliveries by obtaining correct delivery details from client in order to provide to the courier company to facility deliveries. The process of capturing correctly client details on system. Relationship Build/Maintenance with courier companies. The process of receiving queries from 3rd party thru emails and accurately resolving issues.. Retention: convince and persuade.. Team Training (Assist in training junior Customer Support Representatives). Coaching and Guidance (I have been tasked with listening to calls made by agents and to provide finds/Guidance based on the feedback.). process of confirming that a company’s quality requirements are being met. Locating client address or location using Google Maps. To Release Stock. Client verification. Matching waybills to manifests. Liaise with other divisions and 3rd parties to effectively resolve customer queries. Manage mailboxes associated with fulfilment and customer queries. Complete allocated call log and reports daily. Activation of New Lines and Upgrade on Telkom Dealer Web. Up selling on Upgrades and New line sales on contracts. Create scorecards providing accurate feedback. Listening to and assessing calls. Provide accurate feedback. Inbound and outbound experience and ability. Answer calls and respond to emails. Handle customer inquiries both telephonically and by email. Facilitate end to end enrolment process. Provide end to end enrolment support. Manage and resolve customer queries. Provide customers with product and service information. Enter new customer information into system. Update existing customer information. Identify and escalate priority issues. Route calls to appropriate resource. Follow up customer calls where necessary. Document all call information according to standard operating procedures. Complete call logs. POPI Proficient!