Nonhlanhla - Sales Representative Agent at ITalk Financial Services

Skilled in managing customer inquiries and providing effective solutions.

Experienced in upselling and promoting services to enhance customer value.

Competent in using CRM systems for accurate data recording and management.

Proficient in managing vehicle claims with adherence to manufacturer policies.

Customer Service & Sales Advisor. Managed inbound calls, provided efficient answers to inquiries, and recorded data in CRM system. Offered accurate advice to customers, upsold services based on their needs, and converted objections into sales. Trained new staff members and conducted cold calls for upselling

Effectively managed over 500 vehicle claims in strict compliance with manufacturer policies. Improved processing efficiency, leading to a 30% increase in customer satisfaction scores. Boosted workshop efficiency by 20% through implementation of new scheduling systems. Managed client rapport, repair estimates, and tracked productivity using specialized software. Optimized operations, resulting in a 20% reduction in maintenance costs through proactive scheduling. Utilized telematics for real-time monitoring and enforced strict safety compliance. Maintained retail inventory to achieve a 98% order fulfillment rate with 95% accuracy in stock records