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Nonkululeko

Call Center Sales Agent at Telkom Ghandi Square

Video resume

Call Center Sales Agent at Telkom Ghandi Square
Nangololeko Mkhumulo is a 31-year-old professional with three qualifications in security certificates and management assistance.

Contacto

Pretoria, Gauteng, South Africa
Disponible en CazVid
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Competencias

Customer ServiceIntermediate

Skilled in engaging clients, resolving issues, and ensuring customer satisfaction in call center environments.

Office AdministrationAdvanced

Proficient in managing office tasks, document handling, and internal communication to support organizational operations.

Communication SkillsAdvanced

Excellent oral and written communication abilities, facilitating effective interaction across diverse stakeholders.

Problem SolvingIntermediate

Capable of analyzing issues and implementing practical solutions to improve workflows and customer experience.

Computer LiteracyAdvanced

Proficient in Microsoft Office Suite and internet applications, supporting administrative and operational tasks.

Educacion

Computer literacy
National Computer College
Completed 2015
Management Assistant
Maluti TVET College
Completed 2017
Grade 12
Siyamukela High School
2010

Resumen

Dedicated and adaptable professional with a background in customer service, office administration, and manufacturing. Skilled in communication, problem-solving, and computer literacy, committed to supporting organizational success.

Logros Clave

  • Gained hands-on experience in customer service and sales at Telkom, enhancing communication and persuasion skills.
  • Assisted in office administration, improving internal communication efficiency at SAPSHARRISMITH.
  • Supported manufacturing operations at Richs, contributing to efficient packing and production processes.
  • Led administrative tasks and document management, ensuring accuracy and timely delivery.

Experiencia

SALES AGENT/CALL CENTER

TELKOM GHANDI SQUARE
2024 - 2025

MANUFACTURING ASSISTANT AND PACKER

RICHS
2021 - 2023

Administration

SAPSHARRISMITH
2018 - 2019

Admin Assistant.. Office administration.. Assisting in internal communication between directorate officials and the State of the station.. Delivering and collecting the documents from the victims to the working station offices.. Making of the copies, scanning of the documents and keep the records of files for the admin officers.. Liaising with the station commanders – assisting with emailing instruction letters to the office of the state to the court.. Making follow ups to the allocation of matters and creating the file numbers for the victims of the violence and setting the files in chronological order.. Confirming that the court meet with the victim to activate the files and report to the state judgment date of the case.. Keep track of all letters of Demand in the directorate, requesting incidents reports from internal officials such as Station Commanders and Inspectors and labor relations personnel.. Writing and emailing acknowledgement letters to the officers.. Writing and preparing of the minutes for the Officers.. Managing the paperwork and documents for victims filling for protection order and assisting to schedule consultations and meetings with the officials for the admin officers.. Preserve the clear understanding of the case and the law, ensure that the cases opened are compliance with the countries law.. Requesting reports from the relevant person who opened and issued the case and drafting the memo for offices for the approval of the charges.. Handling of the case and the court appeal dates.. Check the correct filling up of the forms, tracking of files; Typing weekly reports, printing, photocopying and sending emails; Maintaining the attendance register, responsible for filling keeping and maintaining the outgoing and incoming emails and reports.. Welcoming and accommodating the communities who needs help under domestic violence.. Preparing the workshops meeting and schedules.. Making updates to the pocket and logbooks. Attending the virtual meetings and taking the minutes of the meeting; Preparing the forms for victims when they come to the station.. Counseling the victims in order to perform well over the trauma they have been through.

Station Commander

SAPSHARRISMITH

Habilidades

Customer ServiceOffice AdministrationCommunication SkillsProblem SolvingComputer Literacy

Transcripcion del Video

Transcripcion del Video 1

Hey guys, my name is Nangololeko, my surname is Mkhumulo. I'm 31 years of age. I have my three qualifications with security certificates, certification. The only problem with my certificate is that it doesn't appear all the alphabets. The only alphabet that appears is E. Maybe if you can help me to upgrade so that I can be able to redo my certificates again. I have management assistance.

Publicado en CazVid - 2 jun 2026
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