Nonkululeko - Call Center Sales Agent at Telkom Ghandi Square

Skilled in engaging clients, resolving issues, and ensuring customer satisfaction in call center environments.

Proficient in managing office tasks, document handling, and internal communication to support organizational operations.

Excellent oral and written communication abilities, facilitating effective interaction across diverse stakeholders.

Capable of analyzing issues and implementing practical solutions to improve workflows and customer experience.

Admin Assistant.. Office administration.. Assisting in internal communication between directorate officials and the State of the station.. Delivering and collecting the documents from the victims to the working station offices.. Making of the copies, scanning of the documents and keep the records of files for the admin officers.. Liaising with the station commanders – assisting with emailing instruction letters to the office of the state to the court.. Making follow ups to the allocation of matters and creating the file numbers for the victims of the violence and setting the files in chronological order.. Confirming that the court meet with the victim to activate the files and report to the state judgment date of the case.. Keep track of all letters of Demand in the directorate, requesting incidents reports from internal officials such as Station Commanders and Inspectors and labor relations personnel.. Writing and emailing acknowledgement letters to the officers.. Writing and preparing of the minutes for the Officers.. Managing the paperwork and documents for victims filling for protection order and assisting to schedule consultations and meetings with the officials for the admin officers.. Preserve the clear understanding of the case and the law, ensure that the cases opened are compliance with the countries law.. Requesting reports from the relevant person who opened and issued the case and drafting the memo for offices for the approval of the charges.. Handling of the case and the court appeal dates.. Check the correct filling up of the forms, tracking of files; Typing weekly reports, printing, photocopying and sending emails; Maintaining the attendance register, responsible for filling keeping and maintaining the outgoing and incoming emails and reports.. Welcoming and accommodating the communities who needs help under domestic violence.. Preparing the workshops meeting and schedules.. Making updates to the pocket and logbooks. Attending the virtual meetings and taking the minutes of the meeting; Preparing the forms for victims when they come to the station.. Counseling the victims in order to perform well over the trauma they have been through.