Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Nontobeko
Rental Services Agent at BLUU CAR RENTAL
Contacto
Competencias
Proven ability to deliver exceptional customer experiences and foster long-term client relationships.
Skilled in maintaining accurate vehicle status, licensing, and compliance to ensure operational efficiency.
Capable of generating detailed reports to support decision-making and operational improvements.
Effective in coordinating with teams and clients to ensure smooth operations and service delivery.
Educación
Idiomas
Resumen
Dedicated rental services professional with over 4 years of experience in fleet management, customer service, and compliance. Currently completing a BCom in Supply Chain Management, with strong skills in stakeholder engagement, reporting, and administrative efficiency.
Logros Clave
- Streamlined fleet reporting processes, improving accuracy and efficiency.
- Managed vehicle licensing and compliance, ensuring 100% adherence to regulations.
- Enhanced customer retention through effective service and query resolution.
- Conducted detailed stock counts and inventory management, reducing discrepancies.
- Coordinated vehicle logistics, optimizing delivery and collection operations.
Experiencia
Rental Services Agent
Conducting daily fleet reporting and maintaining accurate vehicle status updates.. Coordinating vehicle licensing, registration, renewals and compliance administration.. Conducting stock counts, inventory management and fleet planning.. Coordinating maintenance, inspections, and roadworthy requirements.. Managing traffic fines, claims administration, and fleet documentation.. Liaising with stakeholders, suppliers, and service providers.. Ensuring PDI’s costs are allocated correctly to relevant dealers and OEM’s in line with contractual agreements.. Support general car rental operations as required by the depot and workshop.. Manage vehicle movement control, fleet allocation, and dispatch support.
Customer Service Representative
Provide front counter customer service and sales support.. Handle the delivery and collection of vehicles.. Conduct daily stock checks and manage rental administration.. Plan and schedule activities and resources efficiently.. Control and report on vehicle movements.. Perform quality control checks on vehicle mechanics and damages.. Ensure profitability and implement cost control measures.. Manage system and general administration tasks, including data entry.. Manage claim queries, shift rosters, and vehicle stock checks.. Motivate, coach, and supervise junior staff members.. Accurately process payment methods and promote additional services.. Resolve customer-related issues and collaborate with third parties as needed.
Rental Services Agent
Provide customer service and customer retention.. Investigating and rectifying all queries relating to customers.. Manage deliveries, collections, vehicle movement control, and reporting.. Conduct daily stock checks and handle rental administration.. Fleet management planning and scheduling activities and resources.. Ensure quality control for vehicle mechanics and damage assessments.. Maintain profitability, manage cost control, and meet all month-end deadlines.. Perform system and general administration tasks, including data entry.. Handle claim queries and ensure GLE allocations are correct, BPM processes.. Manage petty cash control and banking in line with SOP.. VMS Cancom management, traffic fine management.. Resolve customer issues and collaborate with third parties.