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Noraldys
Customer Service Advocate with 1+ year in Telecom & Insurance
Video resume
Contacto
Competencias
Demonstrated ability to handle customer inquiries and resolve issues efficiently
Utilized clear communication to assist customers and troubleshoot problems
Applied critical thinking to troubleshoot and resolve customer issues
Experience working remotely with data entry tasks and administrative functions
Skilled in computer support, data analysis, and multitasking in professional settings
Educacion
Idiomas
Resumen
An experienced customer service advocate from El Salvador with a background in telecom and insurance sectors, proficient in troubleshooting, communication, and problem-solving.
Logros Clave
- Provided customer support for a Dental Insurance company, addressing patient and provider concerns
- Enhanced customer retention by delivering consistent, excellent service in fast-paced environments
- Utilized troubleshooting skills to resolve issues and build effective solutions
Experiencia
Customer Service Advocate
Customer service advocate for a Dental Insurance company; assisted dental offices with concerns regarding their patients and coverages., Streamlined customer return rates by providing excellent customer service at all times., Stayed on top of demands in fast-paced environments by effectively troubleshooting problems and building successful solutions.