Ntombi - Customer Service & Sales Professional with 4+ Years in Telecommunications and Retail

Exceptional verbal and written communication abilities to engage customers and convey information clearly.

Proven ability to resolve issues promptly, ensuring high customer satisfaction and loyalty.

Efficiently prioritizes tasks to handle high-pressure environments and meet deadlines consistently.

Experience in presenting products persuasively and conducting follow-ups to maximize sales opportunities.

Supporting daily operations, ensuring smooth workflow and increasing overall productivity., Enhancing customer satisfaction with timely response to inquires and resolving issues promptly., Respond to telephone, email and in-person customer inquires., Fostering a positive work environment through proactive problem-solving approaches., Processing payments and manage cash transactions accurately., Maintain a clean and organized work environment.

Contacted prospective customers to present and explain products (DSTV Insurance)., Delivered persuasive sales talks using prepared scripts., Conducted thorough follow-ups with potential clients to maintain engagement levels, resulting in increased conversion rates from lead to sale., Handled client objections and maintained professionalism., Updated client records on Clarity system and ensured data accuracy.