Experienced BPO professional with over nine years in customer service, technical support, and quality assurance roles, skilled in coaching, training, and data analysis.
Handled customer interactions and support, ensuring customer satisfaction and issue resolution.
Oversee the quality of customer interactions, providing feedback, coaching, and training to improve service standards.
Created reports and gathered data to analyze service performance and support decision-making.
Conducted training sessions and provided feedback to representatives to enhance their skills.