Okles - General Manager / Director of Operations with 10+ years in Hospitality & Corporate Services

Expertise in driving revenue growth through consultative selling, strategic upselling, and relationship management.

Proven ability to streamline processes, standardize systems, and optimize multi-unit platform performance.

Skilled in financial modeling, KPI dashboards, and budgeting to support strategic decision-making.

Strong experience managing key relationships, negotiating contracts, and enhancing stakeholder partnerships.

Advising multinational clients on cross-border compensation, ensuring compliance and strategic alignment.

Generated $4,000+ in individual sales per shift through consultative recommendations, product expertise, and disciplined upselling in a selective membership environment.. Managed relationships with UHNW members, founders, executives, and investors; tracked preferences, anticipated needs, and resolved issues to drive repeat visits and renewals.. Learned the mechanics of a subscription-style membership business: acquisition, retention, churn signals, and premium positioning.

Grew annual revenue to $6.2M and delivered a $1.2M loss-to-profit swing in 12 months — owned the number, reported to ownership, and hit it.. Rebuilt the sales organization around pipeline ownership, conversion tracking, account productivity, and partnership ROI; installed weekly forecast and pipeline reviews.. Owned the events sales pipeline end to end — inbound qualification, site visits, proposals, pricing, negotiation, close, and execution for bookings up to 3,000 guests.. Negotiated supplier, service, lease, and financing contracts; consolidated vendors and cut the expense base ~19% — evaluating vendor pitches from the buyer’s side of the table.. Built weekly KPI reporting across sales, labor, cost, inventory, cash flow, and pipeline — the operating metrics restaurant-tech buyers are measured on.. Coached and held accountable a 70+ person team; restructured leadership, clarified decision rights, and raised performance standards.

Directed a $20M+ multi-unit platform and 150+ employees; standardized systems, reporting, and purchasing across locations.. Managed key commercial relationships and negotiated vendor terms across multiple revenue streams; developed local growth initiatives across the portfolio.. Led the ~700-seat Spruce on Blackbridge launch — selected and onboarded vendors and systems, built the operating model, staffing plan, and training program.. Evaluated, purchased, and rolled out POS, reservation, scheduling, and payroll technology across multiple sites, including staff training and adoption.

Advised multinational and Fortune 500 clients on cross-border compensation and compliance; translated complex analysis into clear, decision-ready recommendations for executive stakeholders.. Managed concurrent client workstreams across finance, legal, HR, and payroll under strict deadlines and Big Four quality standards.