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Olasubomi
Video resume
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Competencias
Demonstrated experience with Customer Support.
Demonstrated experience with Active Listening.
Demonstrated experience with Problem Solving.
Educacion
Resumen
Professional profile
Experiencia
Business Development Representative / Sales Development Representative
Research prospective customers and identify potential opportunities based on customer needs and business requirements.. Initiate conversations with prospects, understand their needs, answer questions, and communicate relevant product or service information.. Qualify leads based on customer requirements, interest, and potential fit.. Maintain consistent follow-up with prospects and customers to ensure timely communication and engagement.. Build and maintain professional relationships through clear, responsive, and customer-focused communication.. Handle questions and objections professionally while identifying appropriate solutions and next steps.. Maintain organized records of prospect information, interactions, and follow-up activities.. Conduct market and customer research to identify trends, needs, and potential opportunities.. Analyze customer responses and engagement patterns to improve communication and outreach approaches.. Work independently to manage daily priorities, research activities, communication, and follow-ups.. Collaborate with colleagues to share customer insights and improve customer engagement strategies.
Customer Support Agent
Assisted customers with product inquiries, requests, and general questions.. Listened carefully to customers to understand their needs and provided appropriate product information and recommendations.. Responded to customer concerns professionally and worked toward practical resolutions.. Supported customers throughout the purchasing process to ensure a positive experience.. Maintained accurate customer and transaction records.. Built positive customer relationships through active listening, empathy, and effective communication.. Collaborated with colleagues to achieve customer service and sales objectives.. Handled customer interactions in a professional, patient, and solution-oriented manner.
English Language & National Values Tutor
Communicated information clearly to students with different levels of understanding and learning needs.. Responded to questions and provided individualized explanations and guidance.. Built positive relationships through active listening, patience, and consistent engagement.. Maintained accurate student records and monitored individual progress.. Provided constructive feedback and addressed areas requiring additional support.. Managed multiple responsibilities independently while meeting deadlines.. Developed strong communication, presentation, interpersonal, and problem-solving skills.
Project Contributor / Community Ambassador – Web3
Engage with users and community members to understand questions, concerns, and product needs.. Provide clear information and guidance regarding technology products and platform features.. Support new-user onboarding and help users navigate product functionality.. Respond to user questions and provide timely assistance to improve the overall experience.. Gather user feedback and communicate recurring issues and customer insights.. Build relationships with users through proactive communication and consistent engagement.. Educate users on product features and assist with basic technical questions.. Represent the organization professionally across technology-focused communities.