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Olayinka
Remote Appointment Setter Cold Caller
Contacto
Competencias
Demonstrated experience with Appointment Setting.
Demonstrated experience with High-Volume Cold Calling.
Demonstrated experience with Lead Qualification.
Demonstrated experience with Objection Handling.
Demonstrated experience with CRM Management (HubSpot & Zoho).
Educación
Idiomas
Resumen
Remote Appointment Setter Cold Caller open to new opportunities
Experiencia
Appointment Setter
Conducted high-volume outbound cold calls to homeowners using structured call scripts to generate qualified appointments for roofing consultations.. Qualified prospects by confirming location, project needs, interest level, and scheduling availability before booking appointments.. Handled objections confidently and guided conversations toward successful appointment bookings while maintaining a professional and friendly tone.. Scheduled qualified appointments directly on sales calendars and ensured all booking information was complete and accurate.. Managed callbacks, follow-ups, appointment confirmations, and rescheduling requests to improve appointment attendance.. Maintained accurate CRM records by documenting call outcomes, appointment status, customer information, and next steps.. Worked efficiently in a fast-paced remote environment while consistently meeting appointment-setting and productivity targets.. Adapted quickly to campaign updates, script revisions, and coaching feedback to improve call performance and conversion rates.
Cold Caller / Customer Service Representative
Managed over 200 inbound and outbound customer interactions daily while maintaining professionalism and service quality.. Conducted lead qualification conversations to identify customer needs and determine sales opportunities.. Followed structured call processes and maintained focused conversations to maximize qualified leads.. Built rapport with prospects through active listening, clear communication, and effective objection handling.. Maintained accurate customer records, call documentation, and follow-up activities using CRM systems.. Collaborated with the sales team to ensure qualified prospects were transitioned smoothly through the sales process.. Managed follow-up calls and customer callbacks while maintaining organized pipeline records.. Consistently achieved productivity expectations in a high-volume calling environment.
Customer Service Representative
Handled 50+ inbound customer calls daily while delivering prompt and professional customer support.. Responded to customer inquiries, resolved complaints, and escalated complex issues when appropriate.. Maintained accurate customer documentation and updated records using HubSpot CRM.. Assisted customers with account-related inquiries, payment options, and service information.. Maintained a high response rate while delivering quality customer service in a target-driven environment.. Collaborated with internal teams to ensure timely issue resolution and customer satisfaction.