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Carlos
Customer Service Specialist with 5+ years in client support and relations
Contacto
Competencias
Handled client inquiries, complaints, and support in various industries, ensuring customer satisfaction.
Explained technical results and facilitated client understanding across diverse roles.
Coordinated appointments, site visits, and information dissemination in real estate and customer service contexts.
Supported software updates, helped customers identify parts, and provided information in retail environments.
Supported AI-based billing processes, manually resolving issues when automation failed.
Educacion
Idiomas
Resumen
Experienced in client communication, support, and relations across retail, real estate, SaaS, and logistics sectors. Skilled in problem resolution, coordination, and technical assistance.
Logros Clave
- Acted as a communication link between teams and clients, ensuring clarity and satisfaction at Lucky Universe.
- Managed client communication, scheduling, and property visits effectively in Real Estate Public Relations.
- Provided direct support to FedEx customers, resolving complaints, and offering tailored service solutions.
Experiencia
Customer Service
I was the link between the team and the client., I received the results, explained them clearly, resolved their doubts, and ensured they understood the information.
Public Relations – Real Estate
Contacto con agentes inmobiliarios para que trabajaran con nosotros., Agendaba citas, visitaba propiedades cuando era necesario y enviaba fotos e información a mi jefe.
Customer service
Direct support for customers in the FedEx campaign, including package tracking, handling complaint calls, calming frustrated customers, offering clear solutions, scheduling package pickups, and providing information about services according to their shipping needs.
Customer Service
I supported software updates in U.S. stores and helped customers identify parts for their cars; when they couldn't find a product or didn't know the name, I located it and provided them with the information so they could purchase and pick it up at Autozone.
SaaS Billing Software
AI billing company; when the bot failed, I was responsible for manually billing and supporting clients with any issues.