Carlos - Customer Service Specialist with 5+ years in client support and relations

Handled client inquiries, complaints, and support in various industries, ensuring customer satisfaction.

Explained technical results and facilitated client understanding across diverse roles.

Coordinated appointments, site visits, and information dissemination in real estate and customer service contexts.

Supported software updates, helped customers identify parts, and provided information in retail environments.

I was the link between the team and the client., I received the results, explained them clearly, resolved their doubts, and ensured they understood the information.

Contacto con agentes inmobiliarios para que trabajaran con nosotros., Agendaba citas, visitaba propiedades cuando era necesario y enviaba fotos e información a mi jefe.

Direct support for customers in the FedEx campaign, including package tracking, handling complaint calls, calming frustrated customers, offering clear solutions, scheduling package pickups, and providing information about services according to their shipping needs.

I supported software updates in U.S. stores and helped customers identify parts for their cars; when they couldn't find a product or didn't know the name, I located it and provided them with the information so they could purchase and pick it up at Autozone.