Experienced professional with a strong background in customer service training, quality assurance, and team supervision across the telecommunications industry.
Utilized effective communication skills for training, supervision, and quality assurance.
Led and supervised teams in a customer service training environment and quality assurance roles.
Provided customer interaction training and monitored call quality to uphold service standards.
Audited calls and monitored interaction quality to ensure compliance and customer satisfaction.
AT&T
6 years of experience in training new hire experts and supervising there development providing constant follow up looking to insure there professional development.
Teleperformance
As a QA my job responsibilities was audit both live and recorded calls looking to insure the quality of each interaction expert have with customers focusing on customer service and following compliance guidelines.
Licenciatura
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Managed training schedules, performance follow-ups, and compliance audits efficiently.
