Experienced bilingual professional with a strong background in customer service, technical support, sales, and debt recovery, specializing in financial and tech industries.
Delivered support via chat and voice channels for banking and mobile payment applications.
Provided technical assistance to Xfinity and other clients, logged incidents, and resolved issues.
Managed customer databases and sold products through telephone, handling objections and promotions.
Performed client portfolio management, executed payment campaigns, and led shifts and training for debt recovery teams.
Concentrix
Provided customer service support via chat for US accounts on the CashApp mobile payment application. Assisted with deposits, data management, investments, spam, online transactions, and account card issues.
Teleperformance
Provided technical support for Xfinity by Comcast in Florida, Chicago, and California. Logged and reported incidents via phone.
Grupo Modelo
Managed customer databases based on country and company logistics. Sold products to small and large businesses via telephone, offering available promotions and handling objections. Reported incidents such as product shortages, delivery omissions, and closed businesses.
NR Finance Mexico
Managed special payment campaigns and daily client portfolio management. Conducted telephone collection, generated payment promises, and devised end-of-month strategies for debt recovery. Led shifts, conducted training, and managed reports and incidents.
Incomplete Degree
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Logged incidents, reported issues, and generated reports to support service improvements.
Concentrix
Delivered high-quality service to Santander US clients through account assistance, problem resolution, and effective communication.