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Demonstrated experience with Customer Support & Issue Resolution (phone, email, live chat).
Demonstrated experience with Ticket Management, Documentation & Follow-Up.
Demonstrated experience with Onboarding & Product Walkthroughs.
Demonstrated experience with Complaint Handling & De-escalation.
Demonstrated experience with Active Listening, Empathy & Patience.
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Experiencia
Sales Representative (Customer-Facing & Post-Sale Support)
Supported customers through the full sales cycle, from initial inquiry to needs assessment, deal closure, and post-sale support, ensuring a seamless and positive customer experience.. Handled 100+ customer conversations weekly by phone, maintaining a 60% conversion rate through clear communication and responsive follow-up.. Logged and tracked every customer interaction in a CRM system, documenting requests, resolutions, and next steps to keep records accurate and up to date.. Prepared daily performance reports to monitor customer engagement trends and flag recurring issues for process improvement.
Caller (Customer Onboarding & Support)
Guided customers step-by-step through app download and onboarding for an AI-powered software product, resolving confusion and technical questions along the way.. Identified customer needs and concerns during calls, tailoring explanations to help users understand product features and get set up successfully.. Tracked customer status, follow-ups, and outcomes within a CRM system, ensuring accurate records and continuity of support.
Front Desk Receptionist (Customer Service)
Served as the primary point of contact for guests, managing check-ins/check-outs, reservations, and inquiries across multiple channels with a professional, empathetic approach.. Resolved customer complaints and service issues promptly.. Coordinated with housekeeping and maintenance teams to troubleshoot and resolve guest issues quickly, ensuring smooth day-to-day operations.. Maintained accurate transaction and occupancy records daily, ensuring data accuracy for reporting and reconciliation.
Sales Development Representative (Internship)
Communicated daily with 250+ US-based small business contacts by phone, explaining product features and value in clear, easy-to-understand language.. Used Pipedrive CRM to document every customer interaction and track follow-ups, ensuring nothing fell through the cracks.. Conducted discovery conversations to understand customer challenges and match them with the right solution.
Appointment Setter (Customer Communication)
Answered client questions and concerns clearly and patiently, building trust before handing off to the sales team.. Kept detailed, accurate CRM records of every client interaction and collaborated with the sales team for smooth, well-documented handoffs.