Onyinye - Customer Service Representative

Demonstrated experience with Microsoft Word.

Demonstrated experience with Microsoft Excel.

Demonstrated experience with Written and Verbal Communication.

Demonstrated experience with Customer Relationship Management.

Demonstrated experience with Records and Document Management.

Support daily store operations and ensure excellent customer service.. Assist customers with product selection based on their needs and preferences.. Contribute to achieving store sales targets and business objectives.. Maintain high standards of product presentation and shop-floor organization.. Support promotional activities and sales initiatives.. Build and maintain positive relationships with customers.. Assist team members in delivering efficient customer service.. Handle customer enquiries and complaints professionally and escalate complex matters when necessary.. Maintain required grooming, brand, and operational standards.

Maintained a professional and enthusiastic approach when serving customers.. Provided excellent customer service and assisted customers with their product requirements.. Attended to customers on the shop floor and provided appropriate product recommendations.. Built positive relationships with customers and created a welcoming shopping experience.. Identified customer needs through effective questioning and active listening.. Promoted products, discounts, and promotional activities to customers.. Applied cross-selling and upselling techniques to maximize sales opportunities.. Converted customer interactions into sales while encouraging repeat purchases.. Responded to customer enquiries and complaints courteously and professionally.. Escalated specific customer concerns to the Supervisor for appropriate resolution.. Maintained personal grooming, brand, and store standards.

Developed and maintained strong relationships with customers and monitored their needs and preferences.. Promoted and sold company products and services to customers and prospective clients.. Maintained cordial relationships between the company and its customers.. Prepared reports on customer needs, complaints, market activities, and potential opportunities.. Resolved customer issues and complaints promptly and professionally.. Coordinated sales activities with team members and other departments.. Worked towards achieving agreed sales targets within specified timelines.

Maintained effective administrative records and documentation.. Typed, prepared, and collated reports and correspondence.. Managed office filing and document retrieval.. Answered telephone calls and directed enquiries appropriately.. Took messages and ensured timely communication of information.. Supported daily administrative and office operations.. Assisted with effective time management and general office organization.