Oriana - Customer Services, first impressions & processing department

Experiencia demostrada en Excel.

Experiencia demostrada en Word.

Experiencia demostrada en Power Point.

Experiencia demostrada en PhotoScape.

Experiencia demostrada en Canva.

Managed periodic income/expense entries, depreciation, and maintained meticulous records of subsidiary asset ledgers.. Performed accurate bank reconciliations and implemented a robust internal control system to oversee accounts payable and receivable.

Executed initial contact and prospecting for commercial truck and personal car insurance quotes across Texas and California.. Collected necessary documentation in English and Spanish, creating and maintaining complete customer profiles.

Qualified leads and scheduled meetings between high-value prospects and the sales team.. Maintained constant communication with prospects via phone calls, emails, and social media to confirm appointments and address inquiries.

Produced and edited visual content for TikTok, Instagram, and Reels using Canva and CapCut to strengthen the brand's digital footprint.. Redesigned and modified logos and vector graphics using the Affinity Suite, creating customized graphic materials and stickers for social media.. Oversaw digital orders and delivered high-quality customer service via the website and WhatsApp Business.. Created, edited, and published SEO-optimized informative articles regarding artisanal baking on the company’s website.