Oriom - Customer Service & Operations Specialist with diverse support experience

Provided billing, technical support, and general customer service through chat and voice channels.

Supervised and led production teams, ensuring high performance standards.

Conducted audits, real-time monitoring, and generated reports to optimize operations.

Facilitated team huddles and delivered feedback to improve team performance.

Leading as a production engagement supervisor, driving high performance teams.

Efficiently managing live chats with customers, providing billing assistance, technical support, sales, and general customer service.

Handling inbound and outbound calls, addressing customers inquiries, troubleshooting, sales, billing and follow-ups.