Orion - Data Analyst with 5 years of experience in market research

Utilized statistical tools to analyze data sets and support decision-making processes.

Performed data extraction, querying, and management from relational databases.

Created dashboards and visual reports using tools like Tableau and Power BI.

Gathered data from various sources and summarized findings for clients and stakeholders.

Assisted call-in customers with questions and orders., Developed strong relationships with clients through excellent customer service and regular followups., Provided customer service by addressing inquiries and guiding potential clients in trading. Additionally, I was available to sell courses to new prospects, applying persuasion strategies and follow-ups to ensure successful conversions., Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals., Accomplished multiple tasks within established timeframes.

Generated competitive LTL and FTL shipping quotes, Negotiated favorable shipping rates with carriers, resulting in significant cost savings for the company, Optimized shipment scheduling to reduce transit times while maintaining cost-effectiveness for both clients and the company

Oversaw accounts receivable department and cash application processes, Enhanced bilingual skills through proficient handling of various tasks, Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, Opened and properly distributed incoming mail to promote quicker response to client inquiries, Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors, Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems