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Susan
Customer Service Professional with Bilingual Support & Hospitality Experience
Contacto
Competencias
Delivered bilingual support to international clients, resolving issues and maintaining high satisfaction levels.
Fluent in English and Spanish, used to provide customer assistance and support in various roles.
Supervised hotel restaurant operations, managed staff, schedules, and ensured quality standards.
Handled guest in-room dining orders, including special requests, and coordinated deliveries according to standards.
Managed staff schedules, reported payroll, and coordinated services in hospitality settings.
Educacion
Idiomas
Resumen
Experienced bilingual professional with extensive background in customer support, hospitality management, and food & beverage services. Proven ability to communicate effectively with diverse clients and oversee service operations.
Logros Clave
- Provided bilingual customer support in English and Spanish, ensuring high customer satisfaction and clear communication.
- Managed reservations and listings at 24-7 Intouch to maximize property revenue through promotional strategies.
- Supervised hotel restaurant service, overseeing staff, schedules, and budget adherence to meet quality standards.
Experiencia
Bilingual Customer Service Representative
Assisted property owners, managers, and hotels in using a vacation rental platform to set prices, create promotions, and increase visibility., Managed reservations, updated listings, and ensured correct configurations to maximize client revenue., Collaborated with internal departments to resolve...
Bilingual Customer Service Agent
Delivered customer support in English and Spanish for international clients., Handled inquiries, resolved issues, and guided customers to effectively solve incidents., Consistently met performance indicators and maintained high levels of customer satisfaction.
Food and Beverage Assistant
Supervise the service provided in the hotel restaurant, always focused on meeting all quality standards, meeting and exceeding the expectations of guests and external and internal customers., Shift staff management, report news of payroll of fixed and eventual personnel, make staff schedules, make...
Room Service Server
Take guest in-room dining orders by telephone, FS chat and FS App and entering orders into the Micros including any special needs or requests and coordinate deliver of orders according to the Standards., Coordinate amenity deliver by ensuring that all requests are received.