Oscar - Software Developer with 5 years of experience in Web and Mobile Applications

Utilized JavaScript extensively for web application development and integration of APIs.

Built and maintained responsive user interfaces using React.js for various projects.

Developed cross-platform mobile applications using React Native and related frameworks.

Resolved complex bugs and optimized codebase to improve application performance and stability.

Overseeing the operations of three offices, Supervising the flow and work of more than 30 employees, Hiring and training new staff, Monitoring and managing approximately 200 vehicles, Ensuring proper functioning of vehicles, Supervising preventive and corrective maintenance of vehicles, Reviewing contracts, Managing inventories, Providing offices with necessary tools, equipment, and technologies, Developing marketing and sales strategies, Managing the quality and scalability department

Managing the most complex customer service cases, Performing in-depth analysis of escalated cases, Identifying key details for developing a definitive solution, Generating the corresponding case, Assigning the case to the relevant agent, Providing recommendations and solutions to the team of case managers

Supervising the development of processes and procedures, Analyzing the company's workflows, Presenting innovation ideas, Integrating and modifying policies if necessary, Providing administrative advice, Preparing follow-up reports (KPIs)