Oscar - Collection Specialist with 5+ years of debt recovery experience

Provided customer support, verified information, and maintained client relationships across call center and collection roles.

Analyzed customer and transaction data to determine eligibility, identify fraud, and support collections and credit decisions.

Utilized active listening and conflict resolution skills in negotiations, interpreting, and supporting international logistics.

Collaborated within teams across roles such as collection, accounting, and logistics to meet objectives and streamline processes.

Proficient in G Suite, customer service tools, and document analysis for effective task execution.

Transferred inbound and outbound calls efficiently to the appropriate departments, ensuring seamless client communication., Reviewed and analyzed customer data to determine eligibility for debt recovery actions and payment arrangements., Conducted thorough account investigations to identify...

Provided customer service in English, Verified employment for mortgage applications, Transcribed and analyzed documents

Detected credit card fraud, Analyzed transaction patterns, Supported collections efforts by identifying delinquent accounts and recommending follow-up actions

Recorded journal entries and processed supplier payments, Managed employee cooperative accounting, Conducted credit analysis, Supported internal collections processes for cooperative member contributions

Handled credit cardholder files and documentation, Assisted in collections by preparing reports on overdue accounts and coordinating with recovery teams

Reviewed files and supported budget execution

Provided tourist transportation using personal vehicle, Traveled to various destinations across Guatemala

Interpreted and translated English–Spanish for ministries and missionary groups, Supported logistics and communication during international visits, Collaborated with NGOs including BVI and Promised Land