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Oscar
Customer Service Specialist with 5+ years in BPO and client-facing roles
Contacto
Competencias
Delivered respectful and honest customer interactions, ensuring satisfaction through profile adjustments and issue resolution.
Facilitated clear communication with clients in bilingual settings, managing inquiries and providing appropriate solutions.
Assisted customers with connectivity, data access, network failures, and cloud migration issues.
Performed outbound calls to promote CRM apps, leveraging customer service skills to identify needs and generate interest.
Supervised construction projects ensuring compliance and accuracy, overseeing operational correctness.
Educacion
Idiomas
Resumen
Experienced in client interactions, technical troubleshooting, and high-volume communication roles across BPO and technical support sectors. Bilingual proficiency enhances service delivery and customer relations.
Logros Clave
- Handled diverse claims processing at CONTAC CENTER & BPO, ensuring proper submission and client information accuracy.
- Managed high-volume outbound calls, exceeding 250 daily, at OneStar solutions, demonstrating resilience and sales/customer service skills.
- Provided technical support at Baxter México, resolving issues related to network, data access, and cloud migration, showcasing technical troubleshooting capabilities.
Experiencia
Claims recepcionist
Was in charged of taking new claims for automotive, property, workers compensation, and liability claims., Gathering each insured information correctly and properly and correctly submitting the claim for our insured's needs.
Cold calling
Doing Over 250 outbound calls per day, cold calling for CRM app to better business for prospects, selling skills its a plus and customer services skills to comprehend each customer's needs.
Tech Support
My role in this area was to provide assistance on a wide variety of issues, including connection issues, data access, network failures, slow PC performance, and cloud migration.
Acquisition Agent/ Web Chat
Recollecting customers information for account openings and making payments as well as service connections acquiring customers confidence., Taking inbound messages regarding a customers needs for payment methods, late payment options, account information and issues do to over payments, over...
Bilingual Customer Service Representative
While being in ttech as a bilingual customer service representative I was in charge of making sure my customers were treated with respect and honesty to ensure correct customer care., I was in charge of making changes to customers profile making payments given special offers and guiding them to a...
Bilingual Customer Service Representative
In my short time in Atento I quickly learned from scratch as to how remote sales agents flow and exceeded my expectations and was redirected to proceed as customer service representative due to my experience with customer service care and devoted assistance to ensure that every customer was treated...
Contratista de obra
Mi cargo era administrar y checar que todo estuviera correctamente., Supervisaba que todo quedará en exactitud.
guardia de seguridad
My function in this area was to carry out entry controls, carry out surveillance rounds or patrols, record the receipt of packages and correspondance, and report news or incidents in the area.
Tutor
I helped returning high school students to succeed and obtain their GED high School equivalent so they can start their journey into the college world and their careers.