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Oscar
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Competencias
Demonstrated experience with Excel.
Demonstrated experience with Microsoft 365.
Demonstrated experience with HIPAA Awareness.
Demonstrated experience with SLA and KPI environments.
Demonstrated experience with Customer Service - Tech Support.
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Resumen
View Oscar's professional profile on CazVid.
Experiencia
Technical Support Advisor – Tier 1 (Chat Support)
Provided chat-based technical support for Apple users., Assisted customers with basic troubleshooting and quick resolution of minor technical issues., Scheduled in-store appointments and provided guidance on service options., Escalated cases to Tier 2 advisors when necessary, following proper documentation procedures., Maintained high customer satisfaction and adherence to service metrics.
Customer Service & Technical Support Advisor– Level 1
Handled inbound calls in English and Spanish for a U.S.-based health insurance provider., Explained medical benefits, coverage details, eligibility, and plan information., Assisted members with billing inquiries and claim status., Submitted and followed up on claim re-evaluations when applicable., Documented customer interactions accurately in CRM systems.