Dedicated professional with extensive experience in remote customer and technical support, skilled in communication, troubleshooting, and team training.
Handled customer inquiries, resolving problems efficiently for a major streaming platform.
Provided technical troubleshooting and problem resolution to enhance user experience.
Utilized active listening and effective communication strategies to ensure smooth interactions and client satisfaction.
Managed scheduling, documentation, and issue resolution using various digital tools, emphasizing time management and organization.
Concentrix
Provided specialized remote administrative and technical support for a major streaming platform, managing a high volume of tasks and inquiries daily., Applied active listening and effective communication strategies to ensure smooth interactions, improve client satisfaction, and streamline...
Academic bachelor
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Developed skills in virtual collaboration, adaptability, and independence through remote work experience.
