A dedicated professional with extensive experience supervising call centers, generating B2B leads, and managing appointment setting processes. Proven ability to lead teams, ensure quality standards, and support business growth.
Led call center teams, supervised client interactions, and maintained high performance standards.
Generated qualified leads for financial institutions, supporting business growth and client acquisition.
Set and verified appointments for sales teams, ensuring alignment with client standards and objectives.
Maintained appointment confirmation standards for solar appointment scheduling, ensuring consistency.
Level 3 Funding
B2B lead generation for a NY direct lender, offering merchant advance loans to small and medium size businesses nationwide.
California Solar
Quality control for a statewide solar company., Verify and qualify all appointments generated by reps before assigning to sales reps in different territories., Ensure the appointment meets confirmation standards.
Intelemark
B2B appointment setting contractor for many Fortune 500 companies., Involved in the Healthy Vending USA campaign, calling selected companies from their CRM and setting qualified appointments with local, small to midsize businesses.
US Mergers
Supervised call center operations for a business merchant processor and business loans., Supervised all interactions between prospects and fronters., Motivated staff to reach monthly production quotas and drive organizational excellence within the call center.
High School Diploma
Microsoft Office Course
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Supervised staff, drove team performance, and motivated personnel to meet organizational goals.
