Experienced in managing online marketplace accounts and providing English-language customer support, with a focus on quality assurance and team training.
Managed and optimized seller accounts on major online marketplaces, focusing on sales performance and account health.
Provided high-quality English-language support to American customers, handling inquiries and resolving issues efficiently.
Conducted quality checks and compliance assessments to ensure service standards in customer interactions.
Designed and delivered training sessions related to e-commerce and customer service processes.
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