Oscar - Data Analyst with 5 years of experience in market research and analytics

Utilized statistical tools and techniques to analyze large datasets for business insights.

Extracted and manipulated data from databases to support analysis and reporting tasks.

Created dashboards and visualizations to communicate findings to stakeholders.

Conducted research to identify market trends and support business strategies.

Delivered 95%+ customer satisfaction handling 50+ daily inquiries via chat/phone for financial services., Resolved 90% of disputes in first contact by leveraging active listening and problem-solving skills., Trained 15+ new hires on support protocols, reducing onboarding time by 30%.

Achieved 95% first-contact resolution for 50+ daily technical issues across chat/email/phone., Reduced average handle time by 15% by creating a troubleshooting flowchart for the team., Mentored 5+ junior agents, improving team CSAT scores by 10%.

Automated manual reporting (Excel), saving 20+ hours/month for customer billing teams., Collaborated with departments to streamline patient-facing processes.