Dedicated project manager with over 8 years of experience leading software development projects, implementing process improvements, and managing client relationships.
Directed project planning, execution, and completion within scope and budget.
Oversaw all phases of software development from requirement gathering to deployment.
Facilitated communication between clients, team members, and upper management.
Introduced workflow enhancements to optimize project efficiency.
Synergies First Corp. (First American)
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Provided primary customer support to internal and external customers., Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Instituto Tecnológico México
System Engineering
English Immersion Program
Advanced English
Web Development
ISO 27001 Workshop
Data Protection Act Workshop
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