Adriana - Language & Customer Service Coach with Diverse Experience in Education and Client Support

Utilized effective communication skills to instruct, resolve issues, and provide customer support across multiple roles.

Collaborated with colleagues, supervised teams, and supported training initiatives to enhance group performance.

Managed multiple projects, coordinated events, and maintained structured workflows in fast-paced environments.

Handled customer inquiries, resolved issues, and ensured positive client experiences in various service roles.

Provided personalized language instruction to individuals, Designed and implemented tailored lesson plans, Conducted one-on-one and group sessions, Created an engaging learning environment, Assessed progress and offered constructive feedback

In charge of the customer service department, Provided resolutions to complex situations with customers, Followed up with customers directly, Provided constant support to the team

In charge of the training and nesting period for new hires, Followed up with new hires after the nesting period, Provided constant workshops and reinforcements

Managed and boosted team performance, Provided necessary tools to the team, Developed team abilities