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Procurement
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Competencias
Demonstrated experience with Strong critical thinking and problem-solving abilities.
Demonstrated experience with Proactive with a focus on continuous improvement.
Demonstrated experience with Team player in multidisciplinary environments.
Demonstrated experience with Service-oriented with a commitment to achieving goals.
Demonstrated experience with Transparent, respectful, and excellent communicator.
Educación
Idiomas
Resumen
Procurement open to new opportunities
Experiencia
Procurement
Managed end-to-end order processing, logistics coordination, and customer inquiries using ERP and procurement platforms such as SAP and Fieldglass, ensuring service level compliance, accurate order fulfillment, and operational excellence.
Senior customer service representative
Verified and confirmed prescribed medications with doctors, ensuring accuracy in name and dosage.. Informed patients about their medication details, pending copays, and delivery address confirmation.. Addressed patient inquiries and resolved any concerns regarding medication delivery and payment.. Coordinated with the pharmacy to ensure timely and accurate delivery of medications.. Maintained confidentiality and adhered to healthcare regulations, ensuring professional and empathetic communication.
Customer service agent
Managed customer service requests and procedures for a U.S.-based bank, efficiently resolving client issues, answering questions, and fulfilling requests with a focus on professionalism in every interaction.. Provided "Floor Support" to new employees, offering Spanish guidance and demonstrating comprehensive knowledge of company processes and procedures.. Delivered consistent, high-quality service, contributing to customer satisfaction and the overall success of the team.