Medical Transportation Coordinator open to new opportunities
Demonstrated experience with Microsoft Office.
Demonstrated experience with CRM Programs.
Demonstrated experience with Document Control.
Demonstrated experience with Report Writing.
Demonstrated experience with Data Entry.
Call the Car
Process medical transportation requests by verifying insurance coverage and confirming trip details, including accurate addresses and routes.. Schedule and coordinate trips by assessing provider availability and assigning appropriate transportation vendors.. Manage urgent and same-day requests by negotiating schedules and rates with providers to ensure timely service.. Monitor trips in real time, providing updates and ensuring service quality according to client requirements.. Handle trip modifications and cancellations efficiently while maintaining clear communication with clients and providers.
CharterUp
Coordinated and confirmed travel itineraries with clients and drivers via phone and email, ensuring accuracy and alignment.. Verified driver and vehicle assignments at least 48 hours prior to each trip to ensure operational readiness.. Managed required documentation, including permits and Certificates of Insurance (COI), ensuring compliance with regulations.. Monitored assigned vehicles in real time to ensure timely arrivals and smooth execution of scheduled events.. Resolved service issues, including delays, vehicle malfunctions, and driver no-shows, maintaining high customer satisfaction.
ProCare
Coordinated transportation and interpreter services for injured workers under Workers’ Compensation programs, supporting medical appointments, physical therapy sessions, legal depositions, and remote services.. Verified trip details and locations by reviewing addresses and mapping routes to ensure accurate provider assignment.. Negotiated rates with service providers to align with insurance budgets while maintaining service quality.. Managed payments and resolved billing inquiries, ensuring accuracy and timely processing.
Pacific Medical Group
Assisted medical group patients, insurance carrier agents, and attorney office representatives with billing-related requests, including payment processing, payment plans, insurance claim submissions, billing breakdowns, refund requests, and other inquiries.
Metlife
Assisted insurance members by providing policy information, clarifying benefits and claims details, and verifying eligibility and coverage for dental services.. Contacted rendering services providers to verify information submitted.
Teleperformance El Salvador
Assisted customers over the phone, analyzed information to provide them with the most appropriate solution, following the policies and quality standards of the assigned account.
Ministry of Finance of El Salvador
Wrote advanced reports, designed dashboards and analyzed trends.. Coordinated change management activities associated with implementation of new systems or processes to minimize disruption to daily operations.
Master Books
Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.. Coordinated appointments and schedules for executive staff members.. Conducted research on various topics as requested by management.
CID Gallup
Assisted with event planning, including booking venues, arranging catering, and coordinating logistics.. Coordinated appointments and schedules for executive staff members.. Managed daily office operations and maintained organized workspace.. Assisted in preparation of monthly financial reports for executive review.. Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.
Harbor Health Clinics
Maintain patient charts in Athena Health and Criterions, ensuring accurate updates and documentation.. Verify insurance eligibility and coverage to support patient care and billing processes.. Schedule and confirm appointments for medical visits and laboratory tests.. Coordinate patient requests including medication refills, lab results, and medical records.. Provide patient information in compliance with HIPAA guidelines.. Communicate with providers and insurance representatives to follow up on requests.. Conduct symptom screening and apply red flag protocols when necessary.. Issue billing statements and explain complex charges with detailed breakdowns.. Process payments and establish patient payment plans.. Review medical claims to assess the validity of appeals.. Investigate complex appeals by analyzing medical records, policy provisions, and contractual language.. Prepare reports and written correspondence for management regarding appeal decisions.
ProCare (Cognizant)
Coordinate transportation and translation services for injured workers under the Workers' Compensation Insurance program, including medical appointments, physical therapy sessions, legal depositions, and remote healthcare assistance.. Negotiate rates with the providers to match with the Insurance's budget, making payments and solving billing inquiries.
Pacific Medical Group (Skycom)
Scheduled patient appointments and managing calendars. Answered phone calls, emails, and patient inquiries. Verified insurance coverage and patient eligibility. Prepared and submitting medical claims to insurance companies. Followed up on unpaid claims, denials, or billing issues. Processed payments, invoices, and patient balances. Maintained accurate patient records and confidential medical information. Coordinated with doctors, nurses, and insurance providers. Used electronic health record (EHR) and medical billing software. Assisted with office organization and general administrative support
Metlife Dental
Assisted insurance members by providing policy information, clarifying benefits and claims details, and verifying eligibility and coverage for dental services.. Contacted rendering services providers to verify information submitted.. Assisted in accurately completing and processing claim documentation.
Masterbooks
Prepared meeting agendas, recorded minutes, and distributed documentation to attendees.. Coordinated appointments and schedules for executive staff members.. Conducted research on various topics as requested by management.
Bachelor of Business Administration
I have over three years of experience in logistic coordination, dispatch operations, and administrative support in customer service, primarily in transportation and workers' compensation services. In my most recent role as a medical transportation coordinator, I managed high volumes of trip requests, verified insurance coverage, scheduled and assigned providers, and monitored trips in real time. I also handled urgent and same-day requests, negotiated rates with providers, and ensured service quality through constant communication and problem-solving. Previously, as a transportation coordinator, I confirmed itineraries, ensured driver vehicles readiness ahead of scheduled trips, and tracked operations during live events. I regularly resolved issues such as delays, driver no-shows, and vehicle problems, always focusing on maintaining a smooth and reliable service. In my earlier role as a logistic coordinator for workers' compensation, I coordinated transportation and interpreter services for injured workers, managed documentation and billing processes, and handled payments and provider negotiation. This role strengthened my attention to details and administrative skills.
I have experience working with dispatch and coordination tools that support scheduling, real-time tracking, and communication with drivers and clients. In my previous roles, I used these systems to assign trips, monitor vehicle's location, and quickly respond to any service issues. For example, I relied on real-time tracking tools to monitor ongoing trips and proactively address delays on route change. This allowed me to communicate updates to clients and drivers, reducing uncertainty and improving overall service reliability. I also used dispatch platforms to organize and prioritize requests, ensuring that urgent or time-sensitive trips were handled first. By keeping all trip details, providers, assignments, and updates centralized in one system, I was able to minimize errors and avoid miscommunication. Additionally, I used communication tools like phone and emails alongside dispatch systems to maintain a constant contact with drivers and clients. This combination helped me to improve response times, coordinate changes efficiently, and ensure smooth operations even during high-volume periods. Overall, these tools helped me stay organized, improve communication, and increase efficiency by allowing me to make quick, informed decisions in real-time.
In one of my roles as a transportation coordinator, I faced a situation where a driver assigned to an important trip did not show up shortly before the scheduled pickup time. I needed to find a quick solution to avoid service disruption and ensure the client was picked up on time. I immediately checked for nearby available providers and prioritized those with the fastest response time and best reliability. At the same time, I contacted multiple providers to secure a replacement as quickly as possible. I also informed the client about the situation, setting clear expectations while reassuring them that I was actively resolving the issue. Once I secured a new driver, I monitored the trip in real-time to ensure everything stayed on track. I was able to assign a replacement driver quickly, and the pickup was completed with only a minimal delay. The client appreciated the communication and quick resolution, and the situation did not escalate further.
In my role as a transportation coordinator, I frequently managed multiple dispatch requests at the same time, especially during peak hours, when several trips needed to be scheduled or adjusted simultaneously. One day, I was handling a high volume of trips, including scheduled rides, last-minute requests, and a few outgoing trips experiencing delays. I prioritized requests based on urgency and impact, from time-sensitive trips, such as immediate or same-day requests, were handled first. I then focused on trips already in progress that required interventions such as delays or driver issues. For scheduling, I verified availability quickly and assigned providers based on proximity and reliability. I also kept clear and constant communication with drivers and clients to manage expectations. To stay organized, I used a tracking system and maintained a structured workflow to avoid missing any request. As a result, I was able to successfully coordinate all trips with minimal delays, resolve issues in real time, and maintain a high level of customer satisfaction. This approach helped ensure smooth operations even under pressure.
Hello there, my name is Obedio. I'm a detail-oriented administrative and logistic coordinator with experience in medical transportations, workers' compensation support, and customer service operations. Proven ability to manage scheduling, billing processes, and provider coordination while ensuring compliance with insurance requirements and service quality standards.
Hello there, I'm a strong fit for the container dispatcher position because my experience closely aligns with the core responsibilities of dispatching, coordination, and problem-solving in a fast-paced logistic environment. I have managed high volumes of transportation requests, scheduled and assigned providers, and tracked operations in real time to ensure on-time service. In my previous roles, I regularly handled urgent and last-minute