Professional profile
The Home Depot Canada
Provided professional customer service while handling multiple customer inquiries and requests in a fast-paced environment.. Assisted customers with online orders, returns, exchanges, and product-related concerns.. Resolved customer issues or directed requests to the appropriate department for further assistance.. Assisted with large orders, including coordinating delivery and installation services.. Communicated with different departments to ensure customer requests were addressed efficiently.. Operated POS systems and processed payments and sales accurately.. Maintained professionalism when handling customer concerns and supported team members during busy periods.. Followed company procedures and safety policies while maintaining attention to detail.
Centennial College
Provided front-line support to students, faculty, and staff using campus systems, learning platforms, and web-based applications.. Gathered information from users, identified problems, and provided solutions or escalated complex issues appropriately.. Logged, tracked, and documented technical issues to support timely resolution and follow-up.. Communicated clearly with users and technical teams to ensure issues were understood and addressed efficiently.. Managed multiple requests while maintaining accurate records and prioritizing issues according to urgency.. Used multiple computer systems and applications to troubleshoot problems and maintain effective service.
Cafe Ro Desserts & Bistro
Provided friendly and efficient customer service while managing customer flow during busy periods.. Answered customer questions and addressed concerns professionally.. Processed cash and electronic payments accurately using POS systems.. Resolved customer complaints and concerns while maintaining a professional approach.. Maintained accuracy and attention to detail throughout customer transactions.
Spotwork
Organized products according to planograms and merchandising guidelines.. Monitored stock levels and reported inventory needs.. Recorded tasks and updates using a smartphone after shifts.. Collaborated with team members to complete assignments and promotional setups on schedule.
Advanced Diploma, Software Engineering Technology