Experienced team supervisor and quality control specialist with a background in customer service, training, and inventory management, proficient in technical tools and supporting departmental operations.
Provided customer support via phone, chat, and email for banking services.
Verified offer accuracy, developed weekly reports, and trained new staff.
Supervised multiple teams ensuring productivity and addressing team needs.
Maintained inventory controls and supported department functions.
ECOQUIMSA
Maintain inventory control
BANCO INDUSTRIAL
Customer support via phone, chat and/or email.
ICON SOLUTIONS GROUP S.A.
Verify accuracy in submitted offers and create the daily, weekly and monthly report of productivity
ICON SOLUTIONS GROUP S.A.
Train new agents for the dept.
ICON SOLUTIONS GROUP S.A.
Assisting different teams with questions regarding their departments.
Elementary
High School
Fourth year in Communication and Audiovisual Production
Second year in Audiovisual Production and Cinematographic Arts
Bachelor of Science and Letters with orientation in Graphic Design
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Used Excel, Adobe programs, video editing, and basic computer skills in tasks.
ICON SOLUTIONS GROUP S.A.
Supervise 6 different teams and over 30 people to reach their goals in productivity and check constantly on their needs and feedback.
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