Pablo - Customer Service & Logistics Specialist with 6 years of experience

Demonstrated exceptional communication, empathy, problem-solving, and adaptability in client interactions.

Tracked packages, managed deliveries, and coordinated transportation processes at FedEx and other roles.

Provided technical assistance and training for Quicken software to clients, resolving technical issues.

Processed and reviewed billing, customs, and contractual documentation ensuring accuracy and regulatory adherence.

managed accurate and timely billing processes, assisted clients in optimizing investment with recommendations, delivered exceptional service, promptly addressing inquiries and resolving issues, provided effective technical support for Quicken software, offering troubleshooting and training

Led efficient customs procedures, ensuring regulatory compliance, Reviewed and processed documentation with precision and to have accuracy and regulatory adherence, Communicated customs requirements to clients with professionalism and expertise

resolved cases related to lost or delayed packages, assisted in tracking and locating shipments, provided detailed information on shipping rates, managed customer accounts with a focus on exceptional service

Managed client billing processes, including invoice review, payment arrangements, and account adjustments, Resolved account-related issues by troubleshooting access discrepancies and updating client information, Processed refunds and ensured accurate financial transactions in compliance with...