Experienced remote technical support agent with a strong background in troubleshooting, customer service, and case management, fluent in providing technical solutions and empathetic assistance.
Resolved technical issues related to software and hardware for end-users.
Focused on customer satisfaction through clear communication and problem-solving.
Quickly diagnosed technical problems to provide effective solutions.
Managed and tracked support cases efficiently using ticketing platforms.
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Explained technical concepts clearly to non-technical users.
