Experienced in bilingual customer service, interpretation, and logistics support with a proven track record of enhancing communication, ensuring data accuracy, and delivering exceptional client satisfaction in multicultural environments.
Delivered high-quality bilingual support, resolving customer issues and ensuring satisfaction across diverse industries.
Effectively convey information and interpret between English and Spanish, ensuring clear understanding.
Accurately categorize and audit receipts, maintaining data integrity for international clients.
Assist in cargo handling and quality assurance, supporting efficient logistics processes.
Interpretia
Convert information that clients say in the source language (English) and replied it to their customers in the target language (Spanish).. Focus and attention on the details and intonations to communicate accurately.. Preparation of material support, use of notes and data entry that will be needed during the interaction.. Continuous feedback and self-learning to keep the accuracy and quality of the service.
Teleperformance Perú
Bilingual attention focused on the customers’ needs through inbound calls or chats.. Find and provide the best resolution to customers following the standard process.. Technological support and incident resolution during the interaction.. Make escalation to the right support areas when it is needed.
Teleperformance Perú
Receipt’s auditing from USA and Canada customers, introducing the right weights and taxes.. Correct categorization of the receipts according to the different situations that auditor faces.. Maintain high metrics and keep the standard quality when performing the auditing to obtain a high success rate as a team.. Report of any receipt’s failure in order to find improvement points that can help the team to increase the performance and assure the quality of service.
Tecnichal Graduated
High School
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Collaborate effectively within diverse teams to achieve operational goals and enhance customer experience.
Talma Perú
Reception and categorization of the entry weights (bulk, luggage and package).. Support at assembly tasks in the cargo arrival and departure process.. Assurance and care of the quality process for the cargo transportation and departure.
Supermercados Metro (Cencosud)
Reception and quality control of the entry bulks and merchandise.. Replacement and supervision of the products exhibition in the customer area.. Customer dedication service on their shopping process.. Stocktaking and verification of the monthly inputs and outputs.
