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Pablo
Logistics Operator / Logistics Coordinator
Contacto
Competencias
Tracked shipment statuses and managed operational flow to support logistics functions.
Provided support and communication to customers via various channels, ensuring issue resolution and satisfaction.
Reported and escalated delivery and operational incidents to support process improvements.
Resolved technical issues for retail and customer support clients, providing Tier 2 assistance where required.
Documented cases and maintained records related to logistics, customer support, and technical issues.
Educación
Idiomas
Resumen
Experienced in monitoring logistics operations, providing quality customer support, and managing technical issues. Known for a proactive approach and effective communication across teams.
Logros Clave
- Monitored and updated shipment statuses, ensuring operational accuracy and timeliness.
- Reported and escalated incidents related to delivery delays and cargo issues to improve logistics flow.
- Supported compliance with delivery schedules and operational procedures across multiple roles.
Experiencia
Logistics Operator / Logistics Coordinator
Monitored and updated shipment status using internal tracking systems., Reported incidents related to delivery delays, cargo issues, or personnel availability., Ensured timely communication between operations, drivers, and supervisors., Supported compliance with delivery schedules and operational...
CSR Inbound 2
Assisted customers with technical and retail inquiries., Documented cases and followed escalation procedures.
Chat/Email Backoffice Customer Service
Managed quality, pricing, authenticity, and retail-related cases.
Remote Proctor
Monitored compliance during certified examinations.
Bilingual Customer Service
Provided customer support related to sales, feedback, and logistics.
Bilingual Technical Advisor
Resolved technical issues and assisted retail customers.
Bilingual Technical Advisor
Provided Tier 2 technical support following SLA guidelines.