Pablo - Customer Service & Quality Team Leader with 9+ years in tech and gaming

Provided multilingual support to clients across gaming, health insurance, and tech industries.

Managed team performance, conducted audits, and verified service quality across multiple roles.

Led diverse customer support teams, overseeing KPIs, training, and performance evaluations.

Utilized JIRA, Slack, Power BI, Google tools, and communication platforms to coordinate workflows.

Fluent in Spanish, Portuguese, and English, handled communications across LATAM, Europe, and Asia.

Responsible for implementing and executing inspection, testing, and evaluation methods to ensure that communication from VIP, CS and Retention department accomplish with standards requested by PINUP., Manage a team of 10 agents who check chats and calls in Portugues, English and Spanish., Managing...

Spanish, English and Portuguese communication with partners (clients) from all Latam, Asia, Africa and Europe., Verification of info, chats and tickets shared with partners by cs agents and b2b agents., Providing solutions by JIRA tickets for any kind of issues, payments problem, risk situation,...

Management of a group of 15 agents, verification and measurement of performance KPIS., Review and audit of agent chats, emails and tickets with users in Spanish, Portuguese and English., Spanish, English and Portuguese communication with users from Latam (Perú, Chile, Brazil)., Provide solutions...

Review, verify and confirm the quality of enrollment calls for insurance (Humana, Anthem, Kaiser, United healthcare, Aetna...) in USA health plans in English or Spanish (bilingual)., Take into account the corresponding disclosures, the correct treatment of the agent with the client, the appropriate...

Spanish, English and Portuguese communication with partners (clients) from all Latinoamerica, Asia and Europe., Provide solutions for any kind of issues, payments problem, risk situation, calculation and trading, backend, frontend and all services offered to our partners., Support and optimization...

Bilingual (English-spanish) service to users about trading, sportsbook, payments and all offered products offered in our gaming platform by inbound/outbound calls, chat and email.

Online Marketing department, community manager of online game, communication with users about their accounts and payments online.

Direct attention to all public, offering the different brands of national clothes in the place of sale., In charge of the appearance and organization of the different garments in the local.

Direct attention to the general public, pertaining to the bar area, made of waiter, in charge of the pantry, full support to the bar department., Ensure the excellence of the pool and entertainment area.

Total support to the manager in his functions, in charge of the area of invoicing, logistics and documentation., Presenter of the service and head of the messenger fleet.